I’ve been loyal to this company since 2023 because I’ve been trying to get my body right, but this experience really disappointed me. I paid almost $150 for my bundle with the Pure Gain protein powder, and it was delayed I was supposed to receive it Saturday but didn’t get it until days later.
When it finally came, it arrived in a bag instead of a box, and it looked like someone had already opened it and then tried to wrap the bag back up with tape. One of the items was missing.I emailed with photos and video, and it’s been days with no response, even though the company continues posting online. For something this expensive, it should be packaged correctly, delivered properly, and backed by real customer service.Right now, I honestly wouldn’t recommend ordering these bundles until packaging, delivery, and communication improve. This is not what I expected after supporting them for years.
Thank you CeCe for your feedback. All emails are answered in the order received within 24–48 hours and we have address and resolved your concerns within this timeframe. Our larger items are shipped without boxes to keep costs lower for customers. The condition of your package occurred during transit, as it was not given to the carrier in that state; based on the photo, it appears it was not handled properly, and we do apologize. Please also note the agreement at checkout regarding processing and shipping times. Your order was placed on 11/25, with a 1–7 business day processing window. Due to the 11/27 holiday, processing completed on 12/5. Shipping takes 3–5 business days, and your items arrived on 12/10, so there was no delay with your order. For more assistance, please reply via the email sent by customer support team. Thank you!
I’ve only been taking the ultimate gains for a week and already see and feel the results! Can’t wait to order more!
Been taking this for about 3weeks or 4 weeks but Immediately notice some especially taking the gain pills. You definitely know the difference.